[ Case Study ]

Overview

A leading Internet Service Provider (ISP) in Arizona is deploying the VelocityX OSS/BSS FNO/ISP Cloud PaaS integrated with Radisys Fibre OEM equipment. This deployment aims to fully automate the fibre provisioning process, enhance social collaboration between the ISP and Fibre Network Operator (FNO), and enable a low-touch automated fulfillment journey.

Actors

  • Internet Service Provider (ISP)
  • Fibre Network Operator (FNO)
  • VelocityX OSS/BSS Platform
  • Radisys Fibre OEM Equipment

Objective:

To streamline and automate the fibre provisioning process, reduce operational overhead, and enhance collaboration between the ISP and FNO, resulting in faster deployment times, improved customer satisfaction, and optimized resource utilization.

Preconditions:

  • The VelocityX platform is fully integrated with the Radisys Fibre OEM equipment.
  • The ISP and FNO have established collaborative workflows within the VelocityX platform.
  • Both parties have agreed upon the automation protocols and fulfillment criteria.

Postconditions:

  • Successful automation of the fibre provisioning process.
  • Enhanced communication and collaboration between the ISP and FNO through the VelocityX platform.
  • Achievement of low-touch automated fulfillment, reducing manual intervention and deployment time.

Main Flow:

  1. Order Initiation:
  2. Provisioning Automation:
  3. Social Collaboration:
  4. Fulfillment & Verification:

Benefits:

  • Efficiency: Drastically reduces the time and manual effort required for fibre provisioning.
  • Collaboration: Facilitates seamless communication between the ISP and FNO, improving operational transparency and teamwork.
  • Automation: Enables low-touch, automated fulfillment, significantly enhancing service delivery times and reducing errors.

Conclusion:

The deployment of VelocityX OSS/BSS FNO/ISP Cloud PaaS, integrated with Radisys Fibre OEM equipment, will transform fibre provisioning in Arizona by automating processes, enhancing collaboration, and streamlining service fulfillment, resulting in a superior customer experience.